Shipping Policy

🌍 Diverse Discovery Hub Shipping Expedition: Navigating the Diversity Journey Globally! 🌐

INTERNATIONAL SHIPPING:

• Customs dynamics are beyond our control, impacting potential delays.
• Tracking information will be shared as soon as available to us.

APPROXIMATE SHIPPING TIMES (Excluding Weekends/Holidays): a) USA: ~ 3 to 16 business days (with tracking) b) Rest of the World: ~ 7 to 21 business days (tracking availability varies)

Delayed Delivery:

• Rare instances might extend the stated timeframe.
• For any tracking lapse over 30-60 business days, we'll promptly dispatch a new package.

PROCESSING TIME VS SHIPPING TIME:

• Processing time (4-6 business days) is distinct from shipping time, added to the overall delivery.
• Orders typically take 4-6 business days for complete processing before dispatch.

UNCLAIMED ORDERS:

• Responsibility isn't assumed for packages returned as unclaimed, refused, or due to address issues.
• Promptly inform us of address corrections to prevent issues.

REFUND POLICY:

• Generally, refunds are uncommon, given transparent shipping and product details.
• For product damage, provide clear evidence, and our team will review for resolution.

CUSTOM/DUTY FEES:

• Customers bear customs fees; consult local agencies for details.
• Rarely, customs may cause delivery delays.

SEPARATE PACKAGES:

• Orders may be split due to back-ordered items, shipping restrictions, or multiple warehouses.

HOLIDAY SEASON:

• During high sales months (Oct-Dec), shipping times might exceed expectations.
• We appreciate your patience, guaranteeing delivery and your continued loyalty.

🌈 Diverse Discovery Hub - Fostering Unity Through Diversity in Every Shipment! 🚀